TicketFlow is operated by K2026534128 (South Africa) (Pty) Ltd, registration number 2026/534128/07, a private company incorporated in the Republic of South Africa, trading as "TicketFlow". These Terms of Use ("Terms") govern your access to and use of the TicketFlow website and services (the "Platform").
By creating an account, browsing events, buying a ticket, or listing a ticket for resale on TicketFlow, you agree to these Terms. If you do not agree, please do not use the Platform.
TicketFlow is a ticketing marketplace: event organizers list tickets for sale, and buyers can purchase those tickets or resell tickets they already hold to other users. TicketFlow provides the platform, payment processing integration, holdback/settlement handling, and check-in tooling that makes this possible; we are not the organizer of any event listed on the Platform unless explicitly stated otherwise. Minimum ticket price on the Platform is R25.
When you buy a ticket, you are entering into a contract for that ticket. Each ticket is delivered as a unique QR code and is valid for a single entry; once scanned at the door or once resold, the original ticket is invalidated. In addition to the ticket price, a service fee of 5% of the ticket price applies, capped at R25 per ticket. This fee is shown in full before you complete checkout.
Before an organizer account can list events, the applicant must complete our onboarding process:
An organizer account is only activated, and may only publish events, once all of the above steps are complete and approved by our team.
Users may resell tickets they hold through the TicketFlow marketplace, subject to the following:
When a resale ticket is purchased, the original ticket is automatically invalidated and the buyer receives a new, unique QR code; this prevents the same ticket being used for entry by two different people. Sellers do not need to hand off a physical ticket or QR image directly to a buyer; the transfer happens on the Platform.
All payments on TicketFlow are processed by third-party payment providers (currently Paystack and PayFast). TicketFlow does not store your full card details. By paying for a ticket, you also agree to the applicable payment provider's own terms.
Funds received for primary ticket sales are held by TicketFlow for an escrow holdback period of 3-5 business days after the transaction before being released to the organizer's verified payout account. This holdback allows TicketFlow to process any refund, cancellation, or dispute against the sale before funds settle with the organizer. Settlement timing and mechanics may differ depending on which payment provider processed the sale.
Refund eligibility, the refund tier that applies to an event, the refund amount, and the request process are set out in full in our Refund Policy, which forms part of these Terms.
Organizers are responsible for the accuracy of their event listings and for delivering the event as described. New event listings are reviewed by our team before going live on the marketplace, but this review does not make TicketFlow the organizer of, or a guarantor of, any event. Organizers choose, and agree to in the Organiser Agreement, which refund tier (Strict, Medium, or Lenient) applies to their event; see our Refund Policy for what each tier means.
If an organizer cancels an event, TicketFlow processes a mass refund to every affected ticket holder. A flat cancellation fee of R2.30 per ticket (covering gateway processing costs) is deducted from each refund. Depending on the payment gateway and the stage of settlement the original transaction was in, the refunded amount may be drawn from funds still held in escrow, clawed back from the organizer's settled payout, or a combination of both; our team determines and applies the applicable scenario per transaction.
If a buyer raises a dispute or chargeback directly with their bank or payment provider instead of using our refund process, TicketFlow will respond to the payment provider on the available evidence (proof of delivery of the ticket, check-in status, and your communication with us). Funds subject to an open dispute may be held or reversed by the payment provider independently of our own refund decision. Abuse of the chargeback process in place of a legitimate refund request is a breach of these Terms and may result in account suspension.
We may suspend accounts, cancel tickets, or withhold payouts where we reasonably believe this kind of conduct has occurred.
TicketFlow provides the Platform on an "as is" basis. To the extent permitted by South African law, we are not liable for losses arising from an event being cancelled, rescheduled, or changed by its organizer, except as set out in our Refund Policy.
These Terms are governed by the laws of the Republic of South Africa.
We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.
Questions about these Terms? Reach us via our Contact page.